Workshops & Events

The HCCM delivers actionable insights by communicating key research outcomes through our programme of interactive workshops and conferences each year.

We tailor the themes and topics of our events to answer the questions posed by our corporate members at the beginning of each programme, targeting our presentations and inviting guest speakers based on the challenges and opportunities facing our members.

Find out more about our events below.

We offer our corporate members three delegate places for at least four one-day workshops each year, each focussing on a key theme chosen by our members at the beginning of each programme.

Each workshop will include expert presentations, academic insights and group-work sessions, with discussion around the themes considered throughout the day. We also release the findings of our research projects during these workshops, allowing members to explore the insights in detail with our research team.

Whilst attendance to these workshops is available to our corporate members only, a recording of the sessions and a copy of the presentations are made available to all of our members after the event through our members-only website.

Our annual conference is our biggest event of the year, and includes presentations and best-practice case studies from some of the most exciting organisations delivering inspiring customer experiences.

Our conference also offers a great opportunity to network with a large audience of practitioners, each focused on customer-centricity and exploring innovative new approaches to customer management.

This event is open to the public, with free delegate places offered to our corporate members and a discount on tickets for our individual digital members.

In addition to our workshops we also offer our corporate members an individual engagement each year, tailored to meet the specific needs of each organisation.

The individual engagements can take many forms, such as directed team coaching sessions, company-wide addresses, presenting at external events, and meetings with C-suite – as well as everything in-between.

These events are designed by the HCCM team and our members together, and offer our members an opportunity to expose their wider teams to ways new thinking about the customer experience.

A highlight of the year for many of our members, our Regatta conference includes a morning of presentations from industry and academic experts, taking advantage of our wonderful location by enjoying lunch on the river and a unique opportunity to cruise the Henley Regatta course.

Our corporate members are offered free delegate places for both their team and a guest, offering members a chance to introduce a client or collaborator to the customer-centricity at the heart of HCCM membership.

We also offer a limited number of discounted places for our individual digital members, so they can join us to meet like-minded customer experience innovators - and to celebrate the summer in style!

Members can find out more on our HCCM members' website - click here to log in.