An investigation into the role of resilience upon the relationship between service climate and firm performance
A quantitative study in the financial sector that explains the mediating role of resilience in the relationship between service climate and firm performance.
This site uses cookies to improve your user experience. By using this site you agree to these cookies being set. You can read more about what cookies we use here. If you do not wish to accept cookies from this site please either disable cookies or refrain from using the site.