Skip to main content

Reputation and Relationships

Connecting stakeholder data to strategy is critical for the success of organisations. Yet this is something that many organisations struggle with.

The work in the John Madejski Centre for Reputation has produced a tool that allows companies to address the gap between data and strategy.

Reputation

The JMCR allows organisations to strengthen the key drivers of successful stakeholder relationships, achieving goals such as customer retention, pro-social outcomes and community impacts. This has helped organisations like Unilever to develop and communicate its Sustainable Living Plan, helped John Lewis with staff and employee happiness work and has helped multiple organisations in the financial service sector to better stakeholder relations.

In 2022, the JMCR launched the North-South Impact Partnership, which connects African not-for-profit organisations with the Henley Alumni Network.

In 2023, the JMCR launched its African sister Centre, the John Madejski Centre for Reputation Africa, marking 15 years of working with the not-for-profit sector.

From 2025-2030, the JMCR is committed to developing new tools to measure reputation and the strength of relationships in less researched areas, such as the not-for-profit sector and the African context, as well as continuing to assist commercial organisations such as McDonalds improve healthy eating choices and System Analysis Program (SAP) to improve their partner-customer relationships.

JMCR interests and expertise

  • Understanding Drivers of Youth Volunteering
    Strategic Partner: Step Up to Serve, iwill.org.uk Campaign
    Lead: Professor K. Money, Dr J. Bartels and Dr I. Garnelo-Gomez

  • Understanding the Decision-Making of Retail Investors: Impact of Emotions and Cognitive Biases on Financial Decision
    Economic and Social Research Council funded project
    Lead: Professor C. Brooks, Professor C. Hillenbrand and Professor K. Money

  • Understanding the Impact of Organisational Purpose on Stakeholder Relationships
    Strategic Partner: Arthur Page Society
    Lead: Professor K. Money and B. Edlund

  • Measuring Research Culture in a Higher Education Institution
    Professor C. Hillenbrand, Professor K. Money, S. Tosin Lawal, Dr B.M. Kahriz and Dr N. Radko

  • Constructive Outcomes of Expressing Anger at Work: the Role of Emotional Release in Maintaining Productivity
    Dr B.M. Kahriz, Professor C. Hillenbrand and J Vogt