Henley Centre for Customer Management 17th Annual Conference
The Art of Customer-Centricity: Elevating customer experiences for success
![HCCM Lighthouse Inside cover](https://henley.imgix.net/v3/commonImages/HCCM-Lighthouse-Inside-cover.jpg?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=540&q=80&w=720)
Event information | |
---|---|
Date | 23 November 2023 |
Time | 9:00-16:30 (Timezone: Europe/London) |
Price | £95 |
Venue | Henley Business School, Greenlands Campus |
Event types: |
![Moira Workshop](https://assets.henley.ac.uk/v3/commonImages/Moira-Workshop.png)
Join us to explore new perspectives in customer experience, and how our organisations can harness customer loyalty, tackle rising vulnerability, and navigate changing priorities to continue to delight and excite with amazing customer experiences.
We’ll bring together expert guest speakers from a range of industries and academia, each with fascinating stories and perspectives on the changes facing customer service teams in the near future and innovative new ways of engaging with your customers, with facilitated discussions and networking throughout the day.
![Henley Inside spacer](https://assets.henley.ac.uk/v3/commonImages/Henley-Inside-spacer.png)
Who should attend?
All those with a focus on the customer and a responsibility for delivering excellent customer experiences – including directors and general/senior managers in customer service and marketing, as well as CRM professionals.
Register your place
![Henley Inside spacer](https://assets.henley.ac.uk/v3/commonImages/Henley-Inside-spacer.png)
Agenda
09.00 |
Registration & Refreshments |
|
09.30 |
Welcome and Introduction to the day
|
Professor Moira Clark |
09.45 |
The Future of Service is Here
|
Gadi Shamia |
10.30 |
Driving Customer Loyalty using Apps
|
Bethan Lynch |
11.15 |
Coffee Break |
|
11.45 |
How CX is a critical factor in driving Starbucks’ growth in the UK
|
Ashley Fellows Raj Mistry |
12.30 |
Lunch |
|
13.30 |
Great Service by Great People
|
James Timpson |
14.15 |
CX. So What?
|
Helen Bywater-Smith |
15.00 |
Coffee break |
|
15.15 |
What does vulnerability really mean? How well do you actually know your customers?
|
Mark Bailey Naomi Sweeting |
16.00 |
The Key Future Challenges Facing Customer Experience
|
Professor Moira Clark |
16.30 |
Closing remarks and end of conference |
Contact us
Aleena Raja, Client Relationship Executive (HCCM)
For more information, please
Email: aleena.raja@henley.ac.ukTelephone: +44 (0)118 378 5796
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