Caribbean Alumni Chapter Launch (Trinidad and Tobago)

Alumni, students and friends of Henley Business School in the Caribbean are invited to join us for the launch of the Henley Business School Caribbean Alumni Chapter.

The event will be a fantastic opportunity to refresh your knowledge and discuss current business issues in the Caribbean, as well as to socialise, re-connect and catch up on news from Henley Business School and with fellow attendees.

Come and meet Jean-Pierre Choulet, Director of Alumni and Development, Henley Business School and Anne Marie Frank, Head of Programme Administration. Our keynote speaker for the day will be Professor Moira Clark, Director of The Henley Centre for Customer Management, and she will be presenting about Building a Customer-Centric Organisation: The Importance of 360 Customer Experience.

Professor Clark has been on the trail of discovering how to build a customer-centric organisation and achieve superior competitive advantage. This session will include insights from her latest research, where she has delved into the best practice of service excellence companies that consistently deliver first-class customer experience. In particular she will consider

• How to build a customer-centric strategy that delivers a 360 consistent CX – how customer-centric are you?
• What impact does constantly changing consumer behaviour have on your company’s 360 strategy?
• The importance of actioning insight in order to deliver a consistent and superior customer experience across multiple channels
• How to map out the customer journey to ensure competitive advantage

She will also examine the concept of effortless engagement and ways in which you can make it ‘easy’ to be a customer. Finally she will give you practical advice on how you can improve customer value perceptions and achieve a competitive advantage by focusing on specific areas that have been identified in her research.

We will also have a panel of Caribbean business people to explore what this means for the region. This promises to be an event not to be missed! Here is a snapshot of what to expect on the day:

16:00 Arrivals and Registration

17:00 Programme Starts

Welcome
Julian Rogers MBE, Broadcaster
Jean-Pierre Choulet, Director of Alumni and Development, Henley Business School
Judith Mark, Chair of Henley Alumni Association Trinidad & Tobago

17:10 Keynote Lecture
Professor Moira Clark, Henley Business School
Building a Customer-Centric Organisation: The Importance of 360 Customer Experience

17:55 Refreshment Break

18:30 Panel Discussion and Q&A

Chair: Julian Rogers MBE
Panel members:
Krishna Boodhai, Managing Director, Hanover Construction Company
Lara Quentrall-Thomas, Founder and Chairman, Regency Recruitment and Resources Ltd

19:30 Jean-Pierre Choulet, Director of Alumni and Development
Presentation: Your Henley Alumni Network

followed by the Launch of the Henley Caribbean Alumni Chapter

20:00 Networking Reception

21:00 Event Close

We are delighted that the event will also see the launch of a Henley Business School Caribbean wide alumni chapter, which will act as a catalyst to strengthen our regional alumni community and for forging and building corporate relationships in the region.

We know that our alumni take pride in their association with Henley Business School and we would like to recognise and celebrate this bond. Therefore, we encourage you to join us for this special event and would like to give you the opportunity to bring along a business contact or two who you think may also be interested in this topic. If this is of interest, please register your guest when booking your place. Registration is free but booking is necessary and places will be allocated on a first come first served basis.

Looking forward to see you there.